Synapdeck

Privacy Policy

1. Age Restrictions

Our service is intended for users who are 13 years of age or older. We do not knowingly collect personal information from children under 13. If you are under 13, do not use our service or provide any information to us.

If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe we might have information from or about a child under 13, please contact us at privacy@synapdeck.com.

By using our service, you represent that you are at least 13 years old. We reserve the right to terminate accounts that violate this age requirement.

2. Data We Collect

We collect the following types of information:

Account Information: When you create an account through our authentication provider, we collect your email address, name, username, and if you sign up using social media accounts, we may receive profile information including links to your social media profiles.

Learning Content: We store the educational content you create, including decks, notes, note templates, card types, and individual cards generated from your templates.

Performance Data: We log your learning activity and performance during review sessions, including response times, accuracy, and study patterns to track your progress and optimize the spaced repetition algorithm.

Communications: We use your email address to send essential service communications such as password resets, account notifications, and study reminders when you’re due for review sessions. With your explicit consent, we also add your email to our marketing system to send you promotional updates and communications about our service.

3. How We Use Data

We use your personal information for the following purposes:

Service Provision: To provide and maintain our spaced repetition learning platform, including creating and managing your account, storing your learning materials, and delivering core platform functionality.

Learning Optimization: To track your study progress, calculate review schedules, and personalize the spaced repetition algorithm based on your performance data to optimize your learning experience.

Collaboration Features: To enable sharing and collaboration on study decks with other users, allowing you to share your educational content and access content shared by others.

Communication: To send you essential service communications (password resets, account notifications, study reminders) and, with your consent, marketing communications about our service and updates.

Service Improvement: To analyze usage patterns and improve our service, fix technical issues, and develop new features.

We process your personal information based on the following legal grounds:

Contractual Necessity: We process your account information, learning content, and performance data as necessary to provide the services you’ve requested and fulfill our contractual obligations to you.

Legitimate Interest: We have a legitimate interest in analyzing service usage to improve our platform, ensure security, and develop new features. We balance this interest against your privacy rights and do not use your data in ways you would not reasonably expect.

Consent: We process your email address for marketing communications only with your explicit consent. You can withdraw this consent at any time by unsubscribing from marketing emails or contacting us directly.

Legal Compliance: We may process your information to comply with applicable laws, regulations, and legal processes.

5. Data Sharing

We share your personal information with the following third parties:

Service Providers: We use trusted third-party service providers to operate our platform:

  • Authentication Services: Handle user authentication and account management
  • Email Marketing Services: Process email addresses for users who have consented to marketing communications
  • Cloud Infrastructure Providers: Host our platform and databases
  • Analytics Providers: Provide analytics services to help us understand platform usage; these providers anonymize data collection

User Collaboration: When you share educational content (decks, notes, templates) with other users, that content becomes accessible to those users and may be used in their own learning activities.

Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy:

Account Data: We retain your account information, learning content, and performance data while your account is active and for a reasonable period after account deletion to allow for account recovery.

Marketing Communications: If you’ve subscribed to marketing emails, we retain your email address until you unsubscribe or delete your account.

Service Data: We retain operational and service data as needed to maintain platform functionality, security, and compliance with legal obligations.

Legal Compliance: We may retain information longer if required by law, to resolve disputes, or enforce our agreements.

You can request deletion of your account and associated data at any time. Specific deletion procedures are outlined in Section 7 below.

7. Account Deletion

You can delete your account at any time through your account settings or by contacting us at privacy@synapdeck.com.

Personal Data Deletion:

  • Your account profile and authentication information
  • Your individual learning progress and performance data
  • Your email from our marketing lists
  • Your personal usage data and analytics

Shared Content Handling: When you delete your account, educational content you’ve shared with other users will remain accessible to those users to preserve their learning experience. We remove system-level identifiers (such as your username and account ID) from this shared content, but we cannot remove identifying information you may have included within the content itself (such as your name in descriptions or personal references in study materials).

Important Note: Before sharing content, consider that it may persist after account deletion and could still identify you through information you’ve included in the materials themselves.

Timeline: We process account deletion requests promptly, typically within 30 days. Some data may be retained longer where required by law or for legitimate business purposes.

8. Your Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the following rights:

Right to Know: You can request details about the personal information we’ve collected about you in the past 12 months, including:

  • Categories and specific pieces of personal information collected
  • Sources from which we collected it
  • Business purposes for collection
  • Categories of third parties we’ve shared it with

Right to Delete: You can request deletion of personal information we’ve collected from you, subject to certain exceptions.

Right to Correct: You can request correction of inaccurate personal information we maintain about you.

Right to Opt-Out: You can opt out of the “sale” or “sharing” of your personal information. We do not currently sell personal information.

Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights by denying services, charging different prices, or providing different service quality.

Authorized Agents: You may designate an authorized agent to make requests on your behalf with proper verification.

To exercise these rights, contact us at privacy@synapdeck.com. We’ll verify your identity and respond within 45 days.

9. Your Rights (GDPR)

If you are in the European Economic Area, UK, or Switzerland, the General Data Protection Regulation (GDPR) gives you the following rights:

Right of Access: You can request a copy of the personal data we hold about you and information about how we process it.

Right to Rectification: You can request correction of inaccurate or incomplete personal data.

Right to Erasure (“Right to be Forgotten”): You can request deletion of your personal data in certain circumstances, such as when it’s no longer necessary for the original purpose.

Right to Data Portability: You can request your personal data in a structured, machine-readable format to transfer to another service.

Right to Object: You can object to processing based on legitimate interests, including direct marketing (which you can opt out of at any time).

Right to Restrict Processing: You can request we limit how we use your personal data in certain circumstances.

Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

Right to Lodge a Complaint: You can file a complaint with your local data protection authority.

To exercise these rights, contact us at privacy@synapdeck.com. We’ll respond within one month. Some rights may be limited by applicable law or our legitimate interests.

10. International Transfers

We may transfer your personal information to countries outside your home country, including the United States where our servers are located.

Transfer Mechanisms:

  • Standard Contractual Clauses: We use European Commission-approved contractual terms with service providers to ensure adequate protection
  • Adequacy Decisions: We may transfer data to countries deemed to have adequate protection by relevant authorities
  • Your Consent: In some cases, we may rely on your explicit consent for specific transfers

Safeguards: When transferring data internationally, we implement appropriate safeguards including:

  • Contractual protections requiring recipients to protect your data
  • Technical and organizational security measures
  • Regular assessment of transfer arrangements

Third-Party Services: Some of our service providers may be located in different countries. We ensure they provide adequate protection through binding agreements and compliance with applicable data protection laws.

Your Rights: International transfers don’t affect your rights under applicable privacy laws. You can contact us for more information about specific transfers or safeguards.

11. Contact Information

For all privacy questions, data requests, or concerns:

Mailing Address: Synapdeck 447 Sutter St., Ste 405, #223 San Francisco, CA 94108

If you’re unsatisfied with our response, you may contact relevant regulatory authorities in your jurisdiction.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes:

  • Material Changes: We’ll notify you at least 30 days before material changes take effect via email (to your registered address) and prominent notice on our website
  • Minor Changes: Non-material updates will be posted on our website with an updated “Last Modified” date
  • Legal Requirements: Changes required by law may be implemented immediately with appropriate notice

What Constitutes Material Changes:

  • New purposes for data collection or use
  • Sharing data with new categories of third parties
  • Significant changes to your rights or our retention practices
  • Changes to international transfer arrangements

Your Options: If you disagree with changes:

  • You may close your account before changes take effect
  • Continued use after the effective date constitutes acceptance
  • Some changes may be required for continued service provision

Review Recommendation: We encourage you to review this policy periodically to stay informed about how we protect your information.

Effective Date: This policy was last updated on June 2nd, 2025 and is effective immediately.